David Sasson, CEO of overstockArt.com took part in the All Payments Expo Event last week.
David spoke in the panel discussion of how to delight your eCommerce customer, a topic that he has entrenched in the culture of his own company, overstockArt.com who has received awards and accolades in its unique approach to customer satisfaction.
“At overstockArt.com we know that having a happy customer is the most important facet of our business. We differentiate ourselves from our competition by over-delivering and delighting customers everyday”, said Sasson.
David developed a customer-focused program called “Wall Art Happiness” to ensure continuous improvement and the longevity of the customer-focused culture of the organization. David shared his vision and success at the All Payment Expo conference in New Orleans, sparked conversations among other retailers and entrepreneurs and hopefully, helped retailers get a better understanding how they can implement this same philosophy in their organizations.