overstockArt.com, the web’s leading producer of reproduction oil paintings, today announced the start of a new customer service plan. The goal of the company’s new “Commitment to Wall Art Happiness” program is to ensure that each and every customer finds nothing but happiness in their art purchases.
overstockArt.com prides itself on consistently providing its customers with high end products for a competitive price, a robust selection of art to select from, free shipping both ways, and excellent customer relations. The company’s commitment to its customers has not gone unnoticed, the retailer was recently recognized for its outstanding customer relations when the company was awarded an EXCELLENT rating by STELLAService, the seal is the web’s most trusted and sought-after signal of internet retailers with excellent customer service.
“We are taking our commitment to excellent customer service to the next level with the new program,” said Leanna Pierson, customer service manager at overstockArt.com. “We want to not only meet our customer’s expectations, but to exceed them. Our goal is to over-deliver; we want to remove all of the fears, uncertainties and doubts while shopping at overstockArt.com.”
“Shoppers traditionally haven’t considered the web to be an optimal place to purchase artwork,” stated David Sasson, CEO of overstockArt.com. “With our new program we want to quell their fears and ensure that our customers are consistently happy with their art purchases.”
With the “Commitment to Wall Art Happiness” program, overstockArt.com will continue to provide customers with the customer service they have come to rely on, and take it one step further by implementing the following practices:
- Bi-weekly company-wide “Commitment to Wall Art Happiness” meetings where customer satisfaction issues are being raised; change requests and features are offered; and suggestions to improve customer experience is discussed.
- Measuring customer satisfaction and loyalty by using the Net Promoter Score (NPS).
- Providing consumers with additional opportunities to voice their opinions with an onsite customer survey that will monitor customer satisfaction.
Sasson explained, “We will utilize the information derived from these new practices to guide future business decisions and focus organizational energy around building a better customer experience.” Sasson says the company is already known for providing affordable home décor solutions and excellent customer service, but wants to continue to set itself apart from its competitors by making its “Commitment to Wall Art Happiness” the pillar for which the company culture is based on.